l66 Privacy Policy

1. Introduction

l66 ("we", "our", or "the Platform") operates the online gaming website accessible at l66.lat. We are dedicated to protecting the privacy of every player who registers and engages with our platform. This Privacy Policy explains in plain language what personal data we collect, why we collect it, how it is used, and the rights you hold as a user.

This policy applies to all visitors, registered users, and account holders using any part of the l66 platform, including but not limited to sports betting, live casino, slots, crash games, and all associated promotional activities. We encourage you to read this policy carefully and contact us if anything is unclear.

2. Information We Collect

We collect two categories of information: data you provide directly to us, and data we gather automatically when you use our platform.

Information You Provide

• Full name, date of birth, and nationality (required for account verification and 21+ age compliance).
• Mobile number and email address for account communications, OTP verification, and support correspondence.
• Residential address or city within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Payment information such as your bKash, Nagad, Rocket, or Upay wallet identifier, or Visa/Mastercard details (processed via secure payment gateways — we do not store raw card numbers).
• Identity documents uploaded for KYC purposes (national ID, passport, or other government-issued identification).

Information Collected Automatically

• Device data: browser type and version, operating system, device model, screen resolution.
• IP address and approximate geographic location (country and city-level, not precise GPS coordinates).
• Session logs: pages visited, time spent on each page, click patterns, and scroll depth.
• Transaction history: deposit amounts, withdrawal requests, game played, bet sizes, and win/loss records for regulatory and responsible gaming monitoring.

3. How We Use Your Information

The information we collect is used strictly for legitimate platform purposes. Below is a clear breakdown of each use case:

• Account creation and management: verifying your identity, setting up your l66 account, and maintaining accurate account records.
• Processing transactions: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely and without delay.
• Customer support: responding to your queries, resolving account issues, and processing bonus or promotion claims submitted through official support channels.
• Responsible gaming compliance: monitoring play patterns to detect signs of problem gambling and triggering appropriate intervention tools where necessary.
• Fraud prevention and security: detecting unauthorized access, suspicious transactions, duplicate accounts, or any activity that violates our Terms & Conditions.
• Platform improvement: analysing aggregated, anonymised usage data to improve game selection, user interface design, deposit flow, and overall site performance.

4. Legal Basis for Processing

We process your personal data only when we have a valid legal reason to do so. Our processing activities are based on one or more of the following grounds:

• Contractual necessity: processing is required to fulfil our obligations under the user agreement you accepted at registration.
• Legitimate interest: we have a genuine interest in preventing fraud, securing the platform, and improving services in a way that does not override your privacy rights.
• Consent: for non-essential cookies and optional marketing communications, we rely on your explicit opt-in consent, which you may withdraw at any time.
• Legal obligation: certain data must be retained to comply with anti-money laundering (AML) regulations, age verification laws, and financial reporting requirements applicable in the jurisdictions where we operate.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to outside parties for their own commercial purposes. We may share limited data only in the specific circumstances described below:

Service Providers

We engage trusted third-party vendors to support platform operations — including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard networks), identity verification services, anti-fraud systems, and cloud infrastructure providers. These vendors are contractually bound to use your data only as directed by l66 and to apply appropriate security measures.

Legal Requirements

We may disclose your information if required by applicable law, court order, regulatory authority, or governmental body — including cooperation with financial intelligence units and law enforcement agencies where mandated. We will only disclose the minimum information necessary to satisfy the legal request.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of business assets, your personal data may be transferred as part of that transaction. We will notify affected users via email or a prominent site notice before any such transfer occurs and will ensure the receiving entity is bound by privacy obligations no less protective than this policy.

6. Cookies and Tracking Technologies

l66 uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience. Cookies are small text files stored on your browser or device. We use three categories of cookies:

• Essential cookies: required for the site to function, including session management, login state, and security tokens. These cannot be disabled.
• Analytics cookies: help us understand how players use the platform (pages visited, time spent, bounce rate) so we can improve navigation and content.
• Preference cookies: remember your language setting, display preferences, and other customisations so you do not need to reset them on each visit.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will affect platform functionality. We do not currently use third-party advertising cookies or cross-site tracking technologies.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Specifically: active account data is retained for the lifetime of your account; financial transaction records are retained for a minimum of five years in accordance with standard financial compliance requirements; KYC and identity verification documents are retained for the period required by applicable regulations; anonymised analytics data may be retained indefinitely as it cannot be traced back to any individual.

When your account is closed or when the retention period expires, we will securely delete or anonymise your personal data. You may request earlier deletion subject to any applicable legal hold obligations.

8. Data Security

l66 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account data, restricted internal access controls ensuring only authorised personnel can access personal data on a need-to-know basis, and regular security audits and vulnerability assessments.

Despite these measures, no internet-based platform can guarantee absolute security. We encourage you to use a strong, unique password for your l66 account, enable any available two-factor authentication, and to notify us immediately if you suspect any unauthorised access to your account.

9. Your Rights

As a user of l66, you hold meaningful rights in relation to your personal data. You may exercise any of the following rights by contacting our privacy team at the email address provided in Section 14:

• Right of access: request a copy of all personal data we hold about you.
• Right to rectification: ask us to correct inaccurate or incomplete data in your account profile.
• Right to erasure: request deletion of your personal data where it is no longer needed for its original purpose, subject to legal hold requirements.
• Right to restriction: ask us to pause processing of your data while a dispute or complaint is under review.
• Right to data portability: receive a structured, machine-readable copy of the data you provided to us for transfer to another service.
• Right to withdraw consent: where processing is based on your consent, withdraw it at any time without affecting the lawfulness of prior processing.

We will respond to verified data rights requests within 30 days. We may request proof of identity before actioning any request to safeguard against fraudulent claims.

10. Payment Data and Financial Privacy

All financial transactions on l66 are processed through established, encrypted payment gateways. When you deposit or withdraw funds via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the payment provider handles the transaction according to its own privacy and security standards. l66 receives only a transaction reference, amount, status, and a partial identifier (such as the last four digits of a card or the first few digits of a mobile wallet number) — never your full card number, PIN, or mobile banking password.

Financial transaction records are maintained for compliance purposes as outlined in Section 7. If you notice any unauthorised transaction in your l66 account, contact our support team immediately at [email protected].

11. Third-Party Links

The l66 platform may reference or display the names of third-party game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Spribe, Ezugi, and Microgaming) and payment partners. This Privacy Policy governs only data collected and processed by l66 directly. When you interact with a third-party payment provider or game content delivered by an external studio, that third party's own privacy policy applies to any data exchange occurring within their environment. We encourage you to review the privacy policies of any external services you engage with.

12. Children's Privacy and Age Restriction

l66 is strictly an adult gaming platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from anyone under the age of 21. If we become aware that a user under 21 has registered an account or provided personal data, we will immediately suspend that account and permanently delete the associated data. If you believe a minor has accessed or registered on l66, please notify us at [email protected] so we can take swift action.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. The revised policy will take effect immediately upon publication unless otherwise stated.

Your continued use of l66 following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way l66 handles your personal data, please contact our dedicated privacy team. We aim to acknowledge all enquiries within 3 business days and resolve them fully within 30 days.

Privacy and Data Team: [email protected] — available 7 days a week, Bangladesh Standard Time (BST, UTC+6).